Custom Agents
Custom Agents
- Anthropic
- RAG
- Next.js
- Integrations
- Full-stack
The frontier. When a business needs something off-the-shelf tools can't do, we build it — a custom AI agent or system, shaped around how you actually work.
Most people come to us with a problem, not a spec — “I want a way for people to find things in our old records,” not “build me a RAG pipeline.” We work out the real build together, then make it.
Works with your stack
What’s included
Everything under Custom Agents.
Answer and qualify
- AI receptionist
- Chat agents
- Lead qualification
Understand your knowledge
- Document intelligence
- Integrations
Build what you're missing
- Custom internal tools
- Portals
- Custom apps
Own a whole process
- Custom workflow agents
When it doesn't exist yet, we build it around how you actually work.
Bespoke by definition — scoped with you out loud before a line is written, connected to the systems you already run, and yours to keep.
How we build it
We scope the real problem, then build only that.
- 01
Scope the problem
- The actual job, in plain English
- Where an off-the-shelf tool falls short
- What it needs to connect to
- A clear picture of the build before we start
- 02
Design the agent
- The right shape — receptionist, chat, tool or full app
- How it uses your knowledge and documents
- Guardrails, cited answers, and human handoff
- 03
Build and connect
- Full-stack build, hand-written not templated
- Integrations with your CRM, accounting, or practice tools
- Portals and logins where customers self-serve
- 04
Ship and iterate
- Go live on a real, scoped deliverable
- Tune against real use, not a demo
- Ownership and access set out with the scope
The proof
We scope it out loud, first.
A custom build starts with scoping the actual problem with you, out loud, before anything is written — so you can see exactly what's being built and why before you commit to it.
This site, for the record
- Hand-written codeNext.js + React — no page builder, no template
- Structured dataSchema JSON-LD on every page, including this one
- AI-search readyllms.txt live, AI crawlers explicitly allowed
- Performance-tunedMobile-first, measured and optimised before launch
FAQ
Questions, answered straight.
What we actually do
What counts as a "custom agent" — how is this different from AI Automation?
AI Automation is pre-defined modules — missed-call text-back, speed-to-lead, and similar. Custom Agents is bespoke: AI receptionists, chat agents, document intelligence (RAG), custom internal tools, portals, integrations and full apps, built for a problem no off-the-shelf module solves.
What kind of problems do you actually build for?
Things like an AI receptionist that answers, qualifies and books calls; a chat agent trained on your own documents; plain-English search over contracts or records with cited answers; a branded portal for customers to self-serve; or an integration between systems that don't otherwise talk to each other.
Is this only for big businesses, or can a small trade business use it?
Local service businesses and SMBs are exactly who this is for — capability isn't limited to any one sector. The size of the business doesn't matter; whether the problem is real and specific does.
Working with you
How does a custom build get scoped and priced?
Custom Agents are project-priced individually — there's no fixed menu, because the work isn't fixed. We scope it with you first, then price the specific build.
Do I need to know exactly what I want before I talk to you?
No. Most people come to us with a problem, not a spec — "I want a way for people to find things in our old records," not "build me a RAG pipeline." We work out the actual build together.
Technical & security
Will this work with our existing systems — CRM, accounting, practice management?
Bespoke system integration is one of the sub-services here specifically because most custom builds need to talk to something you already run. If it has an API, we can connect to it.
What if I want to leave — do I own the agent or system you build?
Yes — custom code and any accounts it runs on can transfer to you. Because every build here is bespoke, exactly what transfers (code, model access, integrations) is set out with the project scope, not left until you ask to leave.
How do I know a custom build will do what I need?
Because you agree what it does before it's built. A custom build starts with scoping the actual problem with you, out loud, before anything is written — so you can see exactly what's being built and why before you commit to it.
Ready to stop the leak?
Tell us where enquiries are slipping through, and we’ll show you what to build first.