Part of AI Automation
Missed a call? They get a text before they ring someone else.
When you can't pick up, the caller gets a text in your business's name within moments, so they wait for you instead of ringing the next number. If you'd rather every call was answered, that's an AI receptionist.
When a call goes unanswered, the caller gets a text in your business's name within moments: you've seen the call, and here's when you'll ring back. They have a reason to wait instead of trying the next name on the list.
It's built for businesses where the person who answers the phone is also the person doing the work. On a roof, in a treatment room, sat with a client.
The problem
A missed call is rarely just a voicemail.
Plenty of callers never leave a message. They hang up and ring someone else, and all you see hours later is a number with no context. By the time you call back, they may already have booked.
A text sent while they're still looking keeps the conversation with you. It doesn't answer the question for you. It holds the door open until you can.
How it works
What happens when a call goes unanswered.
- 01
The call rings out
It goes to voicemail, rings out or gets declined. Nothing changes about how you answer calls today.
- 02
A text goes out
The caller gets a short message in your business's name, worded with you, saying the call was seen and when to expect a reply.
- 03
Their reply reaches you
If they text back, it comes to you with their number and the time they rang, so you can pick it up between jobs.
- 04
Nobody is forgotten
Missed calls and texts are logged, so at the end of the day you can see who rang and who still needs calling back.
Where this stands
It starts with a look at your phone line.
Text-back sits on top of your phone number, and every number works differently. So this module starts with a discovery step: we check how your line handles unanswered calls before quoting a build, because that is the part that decides it.
Where your number lives
A mobile, a landline and a VoIP system each treat unanswered calls differently. Some can pass them on as they are. Some need the number moving to a provider that can.
A texting provider
Texts go out through an SMS provider set up in your business's name, so the number and the account stay yours.
Your wording
You approve every message before it goes live, including the out-of-hours version. Nothing goes out under your name that you haven't seen.
Related
Often paired with.
- AI receptionist
When a text isn't enough: every call answered, details taken, jobs booked.
- Speed-to-lead
The same idea for website forms: a reply within a minute.
- Quote follow-up
Once they've called and you've quoted, the chasing runs itself.
- For trades
How text-back fits a day spent on the tools.
- AI Automation
Every module that catches and follows up enquiries.
FAQ
Missed-call text-back, answered straight.
Missed-call text-back
Do I need a new phone number?
Not necessarily. It depends on where your number is held today. Some setups can keep the number exactly as it is; others need it moved to a provider that supports this. We check first and tell you plainly before anything is built.
Will callers know the text is automatic?
It's written in your voice and signed with your business name. How much it says about being automatic is your choice. A short, honest message such as "Sorry we missed you, we're on a job and will call back this afternoon" does the job.
What if the same person rings three times?
They get one text, not three. Limits are set so repeated calls from the same number in a short window don't trigger a stream of messages.
Does it work evenings and weekends?
Yes. You can have different wording outside working hours, so an evening caller is told when you'll be back rather than left guessing.
Can I buy this on its own?
Yes. It's one module under AI Automation and doesn't need anything else from us to work.
Ready to stop the leak?
Tell us where enquiries are slipping through, and we’ll show you what to build first.